ERP, Malaysia_Blog

Epicor ERP Review 2024: Assessing Its Features, Shortcomings, and an Alternative Solution

In today’s dynamic business landscape, the reliance on robust Enterprise Resource Planning (ERP) systems to streamline operations and enhance efficiency has never been more critical. Among the plethora of options available, Epicor ERP stands out as a significant player, catering to a diverse range of industrial needs with its intricate array of features.

This deep dive aims to dissect Epicor ERP’s offerings, inspect its areas of improvement, and present an alternative solution — Multiable M18 ERP — to consider for businesses mapping out their ERP strategies.

Unveiling Epicor ERP

Epicor ERP, a comprehensive solution crafted to facilitate the effective management and synchronization of business processes, shines in its multifaceted approach to handling manufacturing, sales, accounting, human resources, and customer service operations. Originating in 1972 and with its headquarters stationed in Texas, USA, Epicor has continuously evolved its solutions to align with the shifting sands of business and technological landscapes, securing a global presence.

Advantages and Functionalities

Epicor ERP doesn’t shy away from boasting a suite of features focused primarily on the manufacturing sector’s intricate needs. It offers tools explicitly designed for enhancing production workflows, optimizing inventory management, maintaining product quality, and surveilling overall machine performance. These capabilities are pivotal for businesses aiming to augment their production efficiency, slash cycle times, and propel productivity forward.

However, while its manufacturing-centric benefits are pronounced, companies operating beyond the manufacturing realm might encounter limitations. The challenge primarily lies in integrating expansive business needs with Epicor’s manufacturing-focused modules, potentially curbing the system’s efficacy.

Areas for Enhancement

Despite Epicor ERP’s commendable suite of features, several aspects necessitate attention to cater to a broader spectrum of business requirements:

  1. Customization Challenges: Adapting Epicor to comply with region-specific regulations can be daunting, necessitating extensive tweaks that may inflate both time and financial investment.
  2. Integration Hurdles: Companies might find the integration of non-manufacturing modules cumbersome, compelling the search for additional solutions and risking data consistency.
  3. User Interface Complexity: The complexity of Epicor’s user interface has been a point of contention, deterring seamless navigation and access for users, particularly those with limited experience.
  4. Inflexible Reporting: The system’s reporting functionalities have drawn criticism for their non-intuitive nature, complicating data customization and analysis.
  5. Mobile and Web Accessibility: Limited compatibility on mobile and web platforms restricts user access, posing challenges for remote or on-the-go usage.
  6. Customer Support Responsiveness: The responsiveness and regional customization of Epicor’s customer service have been topics of concern, impacting user satisfaction and system reliability.

Multiable M18 ERP: A Viable Alternative

In the quest for an ERP solution that not only matches but exceeds business expectations, Multiable M18 ERP emerges as a distinguished contender. Tailored for varied industries, M18 ERP’s hallmark lies in its adaptability, user-friendly interface, and comprehensive integration capabilities. Here’s why M18 ERP might just be the alternative you’ve been searching for:

  1. Customization and Flexibility: M18 ERP prides itself on offering a customizable framework that readily adapts to unique business demands, promoting a seamless alignment with evolving industry trends.
  2. Enhanced Integration: Facilitating easy integration with various business functions, M18 ERP simplifies data flow across manufacturing, sales, supply chain, and more, bolstering operational efficiency.
  3. User Experience: With an emphasis on user satisfaction, M18 ERP offers an intuitive interface that ensures straightforward system navigation and feature utilisation.
  4. Analytical Proficiency: M18 ERP distinguishes itself with its robust analytical tools, empowering businesses with real-time data analysis and insightful reporting for informed decision-making.
  5. Accessibility and Mobility: Developed with a focus on accessibility, M18 ERP guarantees compatibility across desktops, tablets, and smartphones, ensuring business functionalities are always within reach.
  6. Cost-Efficiency: Uniquely positioned in the market, M18 ERP allows for an unlimited user model without additional financial implications, making it a cost-effective solution for businesses.

How to Choose the Right ERP System for Your Business in Malaysia in 2024?

Choosing the right Enterprise Resource Planning (ERP) system is pivotal for businesses aiming to streamline operations, enhance efficiency, and stay competitive, especially in a vibrant and technologically advanced market like Malaysia. As we move into 2024, the importance of selecting an ERP system that not only meets your current needs but is also scalable for future growth cannot be overstressed. Here’s a comprehensive guide to aid Malaysia-based businesses in making an informed ERP system selection:

1. Understand Your Business Requirements

Before diving into the plethora of ERP options available, it’s crucial to have a detailed understanding of your business needs. Different industries may have unique requirements, and within each industry, each business will have its own specific needs. Consider factors such as:

  • Scope of operations (local vs. global)
  • Industry-specific functionalities
  • Regulatory and compliance requirements unique to Malaysia
  • Integration with existing systems
  • Future growth and scalability plans

2. Evaluate ERP Deployment Options

ERP systems can be deployed on-premises, hosted through a third party, or based in the cloud. Each option has its benefits and challenges:

  • On-Premises: Offers control but requires significant capital investment and IT infrastructure.
  • Hosted: Reduces in-house IT requirements but may lead to higher ongoing costs.
  • Cloud-Based: Offers scalability and remote accessibility, which is essential for supporting flexible work arrangements increasingly common in Malaysia.

3. Consider ERP Scalability and Customization

As your business grows, your ERP system should be able to grow with you. Select an ERP system that is scalable and can easily integrate new functions or modules when needed. Additionally, customization capabilities are crucial for adapting the ERP system to your specific workflows and processes.

4. Assess Vendor Support and Local Expertise

The quality of vendor support is critical, particularly when implementing an ERP system for the first time. Look for vendors with a solid presence in Malaysia or those who offer dedicated local support. This can be invaluable for training, implementation, and ongoing support.

5. Review Total Cost of Ownership

An ERP system is a significant investment. Beyond the initial costs, consider the total cost of ownership (TCO), which includes implementation, customization, training, maintenance, and any necessary hardware upgrades. Opt for an ERP system with transparent pricing structures and beware of hidden costs.

6. Prioritize User Experience and Training

User adoption is key to the success of any ERP implementation. Choose systems with intuitive interfaces and consider the availability of training resources. Investing in a system that aligns with the user’s proficiency levels can significantly impact the effectiveness and acceptance rate of the new system.

7. Compliance and Data Security

With strict data protection laws like the Personal Data Protection Act (PDPA) in Malaysia, ensuring that your ERP system complies with local data privacy regulations is non-negotiable. Additionally, evaluate the system’s data security features to protect sensitive business information.

8. Request Demonstrations and Free Trials

Before making a final decision, request product demonstrations and, if available, a free trial period. This hands-on experience will help you better understand how the ERP system functions in real life and how well it matches your business requirements.

9. Seek Feedback and Conduct References

Reach out to other businesses in Malaysia that have implemented the ERP systems you are considering. Their experiences, both positive and negative, can provide valuable insights into what you can expect.

10. Plan for Change Management

Implementing a new ERP system will bring about change. Having a solid change management plan, including communication strategies, training schedules, and support structures, is crucial for a smooth transition.

As Malaysia’s digital economy continues to grow and evolve, implementing the right ERP system is no longer a luxury but a necessity for businesses seeking to enhance efficiency, foster growth, and gain a competitive edge. Although the ERP selection process may seem complex, a strategic and methodical approach can ensure that your business invests in a system that fits your unique needs, scales with your growth, and delivers tangible value. In an era marked by constant technological evolution and increasingly complex business operations, choosing the right ERP solution is a strategic maneuver that will position your business for long-term success, allowing it to thrive in the competitive Malaysian market in 2024 and beyond.


As businesses navigate the complexities of selecting an ERP system that aligns with their operational needs and growth objectives, weighing the features against the limitations becomes crucial. While Epicor ERP offers substantial capabilities, especially for manufacturing-focused operations, its drawbacks can’t be overlooked.

Multiable M18 ERP stands as a compelling alternative, promising flexibility, integration ease, and a user-centric approach that caters to the evolving demands of modern businesses. For organizations in pursuit of an ERP solution that scales with their ambitions, exploring what M18 ERP has to offer could be the pivotal decision towards achieving streamlined operations and overarching business excellence.

Every business is uniquely designed, each carrying its unique set of complexities and challenges. At Multiable, we precisely understand the singular nature of each operation and the hurdles it could venture into. Our commitment? To provide individualized ERP solutions designed with a focus on flawless integration and trouble-free deployment.

Our primary objective is rooted in enhancing business efficiency, fueling productivity growth, and decisively eliminating operational bottlenecks, which implies that when you choose Multiable as your strategic partner, you choose an ERP system meticulously engineered to catalyze your business growth, robustly heighten profitability, and ensure sustainable advancement.

Jeopardize not another moment. Empower your business with our NO CODE approach, leveraging the agility of our cloud-native software and the expansive range of solutions we offer. Reach out to Multiable today and let us stand by your side as the trusted ally, guiding you through a rewarding and prosperous ERP journey. Our team of professionals is ready to help you transform your operations and reap the benefits of streamlined processes and cost-effective technology. Choose Multiable – we deliver efficient, innovative, and professional solutions designed to respond to the business needs of today and anticipate the challenges of tomorrow.

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