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Digital Transformation & AI Revoulution for Medical and Healthcare Industry

The exhaustive suite of M18 ERP assists enterprise to monitor and control the overall production process by inventory management. Such a scalable ERP optimises the production process with inclusive features such as manages the expiry date of the product accurately and precise lot number control, and also monitors the quality. The well integration of clinical, operational, and financial data from M18 ERP definitely improves enterprise’s visionary decision making and provides a competitive advantage in medical and healthcare industry. Let’s grow your medical and healthcare business with Multiable!

AI Revolution in Medical & Healthcare with LAIDFU: Your User-Configurable Copilot

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Effective Prospect Allocation in Healthcare Sales

In the competitive world of medical sales, spending substantial marketing budgets on brand building and prospect generation can feel futile if led by an underperforming salesperson. Enter LAIDFU, a revolutionary AI assistant designed specifically to assist management in identifying the weakest link within their teams. This user-configurable Copilot analyzes sales performance data and alerts healthcare management to replace underperforming staff with capable professionals. By doing so, healthcare organizations can minimize lost deals resulting from controllable human factors, ensuring patient needs are met efficiently.

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Customer Service Monitoring in Healthcare Settings

Healthcare providers must maintain the highest standards of customer service to ensure patient satisfaction, compliance, and responsiveness. LAIDFU offers a cutting-edge solution that monitors customer service interactions with minimal human supervision. This intelligent AI Copilot drastically improves compliance and responsiveness, enabling healthcare organizations to identify areas needing improvement. By significantly reducing the labor costs associated with data entry for traditional CRM systems, LAIDFU empowers healthcare staff to focus on what matters: patient care.

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Boosting Recurring Income through AI in After-Sales Support

Upselling is key in the healthcare sector, where after-sales staff often struggle to recognize and pursue upsell opportunities for medical devices or services. LAIDFU proactively identifies potential upselling moments, intelligently assigning capable team members to engage follow-ups. For instance, if a patient expresses interest in a specific treatment, LAIDFU can alert the appropriate staff to ensure that the patient receives information about complementary therapies, thereby driving recurring income for healthcare providers—all while management oversees the entire process effortlessly.

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Crisis Management by AI for Healthcare Providers

Proactive crisis management is critical in any healthcare organization. LAIDFU operates without the need for human supervision or manual data input, providing real-time monitoring of customer interactions. This intelligent AI Copilot closely monitors patient feedback and engagement levels, promptly notifying management of potential crisis scenarios. For example, if there is a sudden spike in negative feedback regarding a specific treatment, LAIDFU can alert management to take immediate corrective action before the situation escalates.
LAIDFU stands as an everyday essential for medical and healthcare organizations, offering intuitive AI-driven solutions. User-configurable and remarkably cost-effective, this AI Copilot ensures that healthcare management can harness the power of AI without needing deep expertise in AI or IT, thereby streamlining operations and enhancing patient care.

Comprehensive Inventory Management with Expiration Date Monitoring:

Under inventory management, enterprise manages inventory and warehouse at the same time. With the powerful expiration date feature, enterprise monitors expiration date for raw material/ semi-finished product/ finished product efficiently and empowers to analysis different statistic with accurate first hand data, for example:

  • Inventory Aging Analysis,
  • Expiration Period, etc.

Furthermore, M18 ERP automatic reminder reminds enterprise which material/ product is about to be expired in order to reduce the mistakenly used or dispatched on the expired material/ product. Well use the comprehensive inventory management for peak performance!

Real-time Credit Setup Management:

Real-time credit setup management demonstrated its high functionality and scalability. Integrated with M18 finance module, enterprise empowers to setup different payment method and credit term for different client. By real-time monitoring credit limit and credit term, enterprise manages every step, such as issuing invoice, arranging delivery, issuing receipt, etc. Collaborated with the analysis on the aging of accounts receivable, M18 provides in depth insight for enterprise to enhance the accuracy of accounts receivable and control the risk for accounts receivable in order to increase the accounts receivable turnover.

Precise Lot Number Control:

Enterprise can monitor the production procedure in every progress by M18 ERP precise lot number control. Lot number control can be defined for materials/semi-finished product/ finished product, etc. Enterprise may check the status on every item which has lot number, including:

  • Material Picking,
  • Subcontract Picking,
  • Production Material Returning,
  • Inbound of Semi-finished Product,
  • Inbound of Product,
  • Dispatch,
  • Refund, etc.

M18 ERP lot number control assists enterprise to track down the problematic material/ semi-finished product/ finished product in an easier way. Under precise lot number control, enterprise will notice:

  • which product is produced by which batch of raw materials,
  • who is responsible for producing that product,
  • which supplier provided that material/ product,
  • is there any problematic material/ product in stock,
  • which product is produced by the problematic material,
  • where does the problematic material dispatch to, etc.

It increases the efficiency for enterprise to address sudden issue like the collection for problematic material, etc.

Intelligent Budgeting Management:

Feature-rich M18 ERP proceeds instant cost estimation based on user-define product structure which assists enterprise in handling budgeting management and improving the efficiency. With the intelligent M18 ERP cost calculation module, actual cost can be calculated automatically for each order/ machine, for example:

  • Cost for the Raw Materials,
  • Labour Cost,
  • Outsourced Processing Cost,
  • Power Cost, e.g. Water, Electricity,
  • Equipment Depreciation, etc.

By the precise data calculated by M18 ERP, enterprise can improve its productivity by establish cost analysis, cost control and improvement policies.

Production Schedule Optimisation:

Robust M18 ERP production module generates structured and precise production scheduling based on processing time and accurate deadlines for each machines/ work centre/ working progress/ shift. Collaborated with the workload data, the production schedule is generated automatically in order to reflect the capacity of each machine/ work centre/ working progress/ shift and increase the efficiency in scheduling and avoid overscheduling due to employee theft and administrative losses. By the accurate production scheduling, M18 ERP avoids the inaccuracy on production time caused by large amount or multiple type of semi-finished products at one time. In addition with automatic reminder function, enterprise will be acknowledged once there is abnormal situation on the production progress. Then, enterprise can solve the abnormality immediately and reduce the time wasted in discovering problem manually.

Accurate Material Management through ERP Integration:

The depth of functionality and agility are well-demonstrated in M18 ERP material planning features. M18 ERP material requirement planning and production module seamlessly collaborate with bill of materials to automatically calculate:

  • the required materials for producing each order/ product,
  • the picking amount for producing each order/ product, etc.

With the accurate data, enterprise manages the whole procedure starting from manufacturing to stock in and even dispatch. It improves the accuracy of materials and enhances the efficiency and performs full dimension of production monitoring, including calculation of the required materials to outsource material production and pick up amount of subcontractor, etc.

Major ERP Functions for Medical and Healthcare Industry

Finance

Build-in AQL

Quality Control

Work Centre Allocation

Bill of Materials

Lot Number Control

Cost Budgeting

Inventory Management

Production Process Scheduling

Labour Cost Calculation (per PCS/ Working Hour)

Work Process Dispatch Management

Work Process Complete Management

Highlights for the Solutions of Medical and Healthcare Industry

  • Graphical User Interface
  • Flexible User-defined Set Up with No Code Approach
    • Production Process Condition
    • Unlimited Production KPI Setup
    • Unlimited Product/ Material Category
    • Unlimited Product/ Material Attribute
    • Routing
    • Unlimited Field and Form Editing
    • Unlimited User-defined Module
    • Unlimited Multi-unit for Semi-finished Product/ Finished Product / Material
    • Quality Control Methodology (Sampling Inspection, Full Inspection or Exemption)
    • Production Subcontracting
    • Inventory Subcontracting
  • Native Mobile App
    • Workflow Approval & Review
    • Conduct Analysis on Production Report
  • Labour Cost (Individual/ Group) Calculation per PCS / Working Hour
  • Production Time Calculation based on Real-time Data
  • Automatic Material Calculation based on Production
  • Automatic Reminder on Expiry Date Check
  • Automatic Reminder on Production Process
  • Real-time Integration with Finance Module