CRM and POS: A Powerful Tool for Enhancing Customer Experience

Photo by Austin Neill on Unsplash

Chance the Rapper, a Chicago-based artist, has also run into trouble with Ticketmaster. Chance the Rapper’s “Acid Rap” 10-year anniversary tour, which began last week with a presale of tickets for fans, encountered technical problems and long wait times.

Last fall, Ticketmaster experienced technical difficulties that left many Taylor Swift fans unable to purchase tickets for her “The Eras” tour. Ticketmaster invited fans to purchase presale tickets using a Verified Fan code, but many who used the code experienced technical difficulties or got stuck in Ticketmaster’s virtual waiting room.

When the system fails, you risk disappointing or angering your customers. You also risk losing their trust. If customers are unable to purchase tickets for an event they desperately want to attend, they will likely be less likely to purchase from you again. To avoid these issues, you need to make sure your customers can easily and quickly purchase your products or services. You also need to provide them with a positive experience every step of the way, from signup to checkout.

It’s not enough to just make it easy for customers to purchase your products or services. You also need to make sure they can do so quickly and efficiently. If the process is too long or complicated, they will likely become frustrated and move on. This will result in lost sales, which is something you can’t afford when you’re trying to grow your business.

A comprehensive and reliable customer relationship management (CRM) and point-of-sale (POS) system is all you need. Multiable CRM and POS system can help you track customer behavior and identify potential issues before they become problems. When someone signs up for your mailing list but doesn’t make an immediate purchase, the system will know about it. This gives you time to reach out to them and offer assistance in purchasing tickets.

This is a great way to improve your customer service and keep customers happy. Multiable CRM and POS system can help you track all of this information in one place so that you can easily access it when needed. Multiable CRM and POS system can also help you identify customers who have not attended your stores in a while. You can then reach out to them with a special offer or incentive to encourage them to come back.

About Multiable:

Multiable CRM and POS system collects customer information—what products they buy, how often they buy them. Multiable CRM and POS system help businesses maximize efficiency by providing an overview of all customer interactions. Multiable has provided innovative business solutions to more than 6,000 enterprises throughout Asia for over 30 years.

About EDG Grant:

The Enterprise Development Grant (EDG) was launched in 2018. EDG is a single grant that supports companies in the upgrading of business capabilities, innovation and internationalization. EDG replaces the Capability Development Grant (CDG) and the Global Company Partnership (GCP) in the same year.

M18 ERP and M18 HCM is under the scopes of EDG grant.

Our consultants have rich experience in helping customers to get EDG application awarded to deploy our renowned M18 ERP in Singapore. Multiable will provide relevant technical / system related documentations and guide you throughout the application process

Contact us