The hospitality industry, particularly hotels such as Rosewood Hotel Group (瑰麗酒店集團), is an area where human resources (HR) play an incredibly crucial role. Each individual, from the front desk staff to housekeeping, contributes to an offering that ultimately revolves around service delivery. However, like any other industry, hotel management faces several challenges in HR. Fortunately, modern-day HR systems can offer effective solutions—improving efficiency, reducing errors, and providing strategic HR insights.

HR Challenges in Hotel Management

High Staff Turnover Rates

The hotel industry is notorious for high employee turnover rates, a factor that frequently results in significant recruitment and training costs.

Seasonal Workforce Fluctuations

Many hotels employ seasonal staff to help handle the high influx of guests during peak times. Managing these constant fluctuations in employee numbers can be challenging.

Employee Scheduling

Hotels operate 24/7, increasing the complexity of creating employee schedules that meet operational needs while also ensuring employee well-being.

HR System Solutions

Modern HR systems can address these challenges and streamline multiple operations.

Recruitment and Onboarding

HR systems can help maintain a readily available pool of potential hires. This function is critical in addressing high turnover rates and seasonal workforce needs. The systems also automate the onboarding process, ensuring new employees get up to speed quickly and efficiently.

Performance Management

An effective HR system allows hotel management to track the performance of employees in real-time. It provides a clear understanding of their strengths and improvement areas, leading to better talent management.

Payroll and Benefits

Automating payroll and benefits management can reduce errors and ensure employee satisfaction. HR systems also ensure compliance with labor laws, which can vary depending on the location and time of the year.

Scheduling

HR systems can automate schedule creation, taking into account variables such as peak hours, specific skill sets, and employee availability. This automation can decrease scheduling conflicts and improve overall operations.

HR Systems in Action

Consider the example of a large resort hotel in a popular vacation spot that employs hundreds of employees. The HR system could be used in the following ways:

• Entire Staff Management: Faced with high personnel turnover, mostly due to seasonal changes, the HR department uses the HR system to manage recruitment and training processes. The HR system allows seamless recruitment, retaining potential candidates’ information for future reference, and scheduling and monitoring the training process for new hires.
• Food and Beverage Department: In the hotel’s restaurants and bars, employee performance management forms a significant part of ensuring high-quality service. Managers use HR systems to monitor employee performance, provide training where needed, and schedule staff most efficiently.
• Housekeeping Department: Here, the HR system aids in scheduling and monitoring the performance of staff. The HR system helps cross-check the quality and speed of cleaning services, providing opportunities for performance improvement feedback.
• Payroll and Benefits Management: The HR system can track working hours, overtime, and holidays to execute accurate payroll processing. It can also manage various benefits and ensure that all are dispensed appropriately and timely.
• Employee Scheduling: Given the 24/7 operation, the HR system facilitates the automatic generation of shifts, ensuring smooth services around the clock, avoiding conflicts, and considering employee well-being.

In conclusion, the capabilities of modern HR systems can hugely improve processes and reduce challenges in hotel management. By automating and streamlining operations, hotels can focus more on delivering outstanding guest experiences. As the industry continues to evolve, HR systems will undoubtedly play an even more integral role in shaping the future of the hotel industry.

About Multiable:

With an unwavering dedication to excellence spanning over thirty years, Multiable has carved out a notable reputation for providing dependable HR systems. Our ground-breaking Multiable HCM system is testament to this, transforming the workforce management of an impressive over 6,000 companies across Asia. Even as we keep propelling innovation in HR processes, our resolve to deliver reliable solutions remains unshaken.

Opting for the Multiable HCM system, you invite premier standardization, seamless communication, and amplified HR efficiency. A partnership with Multiable offers a wealth of clear benefits, elevating effectiveness, boosting productivity, and cultivating a harmonious working environment.

About EDG Grant:

The Enterprise Development Grant (EDG) was launched in 2018. EDG is a single grant that supports companies in the upgrading of business capabilities, innovation and internationalization. EDG replaces the Capability Development Grant (CDG) and the Global Company Partnership (GCP) in the same year.

M18 ERP and M18 HCM is under the scopes of EDG grant.

Our consultants have rich experience in helping customers to get EDG application awarded to deploy our renowned M18 ERP in Singapore. Multiable will provide relevant technical / system related documentations and guide you throughout the application process