Hotels are a primary source of revenue for many countries, and the industry is expected to grow in the coming years. Hotel chains are also constantly looking to improve their services and increase their profits, which means they rely heavily on human resources (HR) systems. These systems help make sure that every employee knows what is expected from them, how well they’re doing in meeting those expectations and what actions should be taken when things aren’t going as planned. Known for its unwavering commitment to customer service and luxurious experiences, the sector thrives on the vibrancy of its human resources.

The Human Resources Challenge

In contrast to this vibrant external image, the hotel industry (such as The Upper House 奕居) faces a series of specific HR challenges behind the scenes. Hotel enterprises are nuanced and multifaceted, dealing with a mix of transient and permanent staff across diverse roles, from housekeeping crews to gourmet chefs, front office staff to management personnel. Moreover, seasonality, the need for 24/7 operation, and varying shift patterns contribute to the complexity of human resource management in the sector.

Meeting the hotel industry’s staffing requirements, managing contractual complexities, ensuring a fair shift allotment, fostering effective communication among the diverse staff, as well as maintaining high levels of staff morale and motivation, are daunting challenges that HR departments face constantly.

Advancement through HR Systems

With these challenges in view, there arises an imminent need for an effective HR solution meticulously tailored to these industry-specific needs. This is where industry-focused HR systems come to the rescue.

An advanced Human Resource Management System (HR system) serves as a seamless solution that simplifies recruitment, improves retention strategies, smoothes workflow management, and maximizes employee engagement and satisfaction. Seamless integration of HR system into hotel operations can revolutionize its functioning.

Examples of HR System Utilization

Here are some ways how a robust HR system can bring about enhancements in the hotel industry:

• Streamlining Recruitment and Onboarding: High staff turnover rates are often a norm in the industry. An HR system helps streamline the hiring process, facilitate candidate tracking, maintain transparent and quick communication during the hiring process, and ensure seamless onboarding of new hires.
  1. For example, During the peak season when multiple hiring has to be done, HR can quickly onboard multiple employees in the system by importing an excel sheet with all the requisite details. This drastically reduces the time and effort required during this crucial phase.
• Automating Employee Scheduling: With staff working in different roles at different times of the day, tasking, and scheduling become a Herculean effort. HR systems allow for the creation of set schedules that can be reused, reducing the complications of manual scheduling.
  1. This would work wonders in busy periods like Christmas where a preset festive season schedule can be created and replicated annually, thereby saving manual effort and avoiding scheduling errors.
• Facilitating Clear Communication: HR system platforms with built-in communication features become vital in unifying the diverse workforce spread across different shifts. They can be used to send out important notifications, memos, or policy updates.
  1. Imagine a situation where there’s an impromptu VIP guest expected at the hotel. An HR system can be used to quickly cascade the message to all involved employees, ensuring seamless preparation for the guest’s arrival.
• Enhancing Training & Development: Investing in employee growth is vital to ensure high service standards. HR systems help automate the sourcing, delivery, and tracking of training programs, enhancing the employees’ skills set, thereby contributing to the overall image of the hotel.
  1. For instance, when the hotel decides to introduce a new concierge service, the HR system can map out required training for the staff, track progress, and ensure successful implementation of the service.
• Performance Evaluation and Rewards: A comprehensive HR system simplifies the performance evaluation process, providing accurate, fair, and motivating feedback. Reward systems built into these platforms can also encourage employee engagement and retention.
  1. Say, a particular staff consistently receives positive feedback from guests. The HR system can quickly highlight their outstanding work and help management reward them accordingly, helping boost staff morale.

In essence, integrated HR systems offer the hotel industry a comprehensive solution to manage their most valuable asset – their people. By leveraging technology, these systems not only enhance HR processes but also significantly contribute to improving guest experiences, the ultimate key to success in the hospitality industry.

About Multiable:

Grasping the complexities related to employee management, particularly in Asian business settings, is a task seamlessly accomplished by Multiable. In tackling these challenges, we have painstakingly developed a comprehensive solution – the Multiable HCM system. This cutting-edge HCM platform offers a highly efficient approach to managing every facet of your workforce, including recruitment and onboarding, attendance tracking, performance evaluation, and payroll administration. By automating these essential HR duties through our platform, you can considerably decrease the time and effort involved, while maintaining accuracy and enhancing productivity in your operational processes.

About EDG Grant:

The Enterprise Development Grant (EDG) was launched in 2018. EDG is a single grant that supports companies in the upgrading of business capabilities, innovation and internationalization. EDG replaces the Capability Development Grant (CDG) and the Global Company Partnership (GCP) in the same year.

M18 ERP and M18 HCM is under the scopes of EDG grant.

Our consultants have rich experience in helping customers to get EDG application awarded to deploy our renowned M18 ERP in Singapore. Multiable will provide relevant technical / system related documentations and guide you throughout the application process