Diving into the Pivot to Digital: Entering the New Era of Hospitality & Leisure in Penang, Malaysia

Penang, Malaysia portrays a unique combination of the historical and the modern, thus becoming the most preferred place for accommodation and entertainment enterprises. However, just like any other sector, hospitality has its frustrations, including issues that need solving. The implementation of advanced tools suits the current scenario in the hospitality industry. The prime concentration is, of course, ERP systems and artificial intelligence (AI) technology that are major contributors to the transitions. Identify the issues that need our focus as we see how the right things work; let us take a look at this.

Unique Problems and Common Issues in Penang’s Hospitality & Leisure Sector

Unlike other industries, Penang, Malaysia’s hospitality and leisure sector suffers from the quality-related issues. The differing of the seasons that leads to the rise or fall of tourist visitation creates a deficiency of predictability in demand which in turn results in inventory and workforce management issues. To make the case more complex, the customer service aspect is compromised by the non-existent budget i.e. inadequate resources to meet the continually evolving guest expectations. In addition to the hard budgets, there is a stark challenge, which is, the inclusion of sustainability in processes as ecologically-concerned tourists are opting for milieugespositives.
Overall, the sector faces the difficulties typical of other sectors, such as the technological change and the cyber security related issues to enumerate some. The advantage of the digital rehabilitation coming at this time is got through the ‘LAIDFU‘- the Learning, Adaptation, and Innovation for Digital Future Upgradation. In the other part of the picture, this is more pressure in a society where the firms continue to push one another to come up with the culture of innovation in an environment while securing customer data that is the barrier to the firm.

The Joint Action of ERP Systems and AI to Overcome the Industry Headwinds

AI and ERP systems according to the advanced technologies, become an efficient tool in the management of the issues. They lengthen the working hours of the staff; they generate more customer satisfaction, and they give the required adaptability to dealing with the changes.

AI agents which are already functioning in these systems, can propel the creation of pricing schemes that will be dynamic under season variations while at the same time maximize revenue. The CRM is further enhanced through the personalization of services offered based on the information that has already been given by the customer. Furthermore, in the context of demand management and the addressing of the sustainability issue, the AI predictive analytics employed can forecast demand trends, optimize inventory levels and help with waste reduction.

The inclusion of these new technologies leads to a considerable increase in operational efficiency and gives the hospitality & leisure sector in Penang a unique competitive advantage. The AI-enabled ERP system has a lot of features, for instance, it can assist with proper allocation of resources and it can help to identify the market trends before the competition.

A Path Ahead with the NewERP

One of the cardinal elements for an ERP success story is the pre-formation stage that should include steps that are well-planned. The firms should collect the information that is mandatory for system definition based on the actual and the target state of the operations, and as a result, they will be presenting the typical customized system. Also, the involvement of the stakeholders from various units is critical for the project, since the system will solve the different requirements of the stakeholders and, as a result, increase the ownership of the firm to the system.

Training is another driving factor. Adequate training should be provided to employees to utilize the system effectively to maximize the benefits. Additionally, it is necessary that the system is scalable to grow with the system. Major processes will improve through continuous evaluation and feedback and also the system will remain up to date and beneficial through the ERP.

Multyble-AI-Enhanced ERP for the Special Needs of Each Industry

The hospitality and leisure sector in Penang, Malaysia, is going to be facing a brain storm by using the latest AI-enhanced Multiable ERP. Here are five functionalites that make it happen:

1. Custom Pricing Rule: Make the dynamic adjustment of pricing strategies to accommodate demand fluctuations.

2. Automatic Logistics Service Provider (LSP) Selection by AI: Streamlines supply chain operations by automatic choosing the most efficient logistics partners.

3. Mobile Ordering: Develops customer services that offer seamless and rapid customer orders, thus, improving guest satisfaction and more.

4. Role-Based Document Management System: Facilitates secure and efficient document handling, essential for maintaining data security in digital operations.

5. User-Defined Fields with Real-Time Refresh Logic: Provides flexibility in data management to keep businesses reactive to change.

E-Invoicing as Part of a Simple Transaction

Multiable’s market is slightly different from the other vendors, as it provides e-invoicing that adheres to the regulations of the Inland Revenue Board of Malaysia (IRBM). It gives its clients free e-invoicing API calls during the months that they are on its SaaS subscription, while many other software vendors charge for the same services. Besides, the Multiable ERP streamlines the financial transactions and cuts down on administrative overheads thus ensuring the operational efficiency of hospitality and leisure businesses in Penang, Malaysia.

What is Multiable ERP?

Multiable ERP is a cloud-native ERP widely adopted by business in Singapore, Malaysia, Hong Kong and China. With over 6,000 customers in the region, Multiable ERP gains positive feedbacks from customer across different sectors, from manufacturers, distributors, retailers, service providers to NGOs. The renowned no-code approach saves customer a big sum of customization costs and countless hours of implementation man-days.

What is LAIDFU (Let AI Do for You)?

LAIDFU is an AI tool for enterprise to build their own AI agents to perform various business AI tasks.

Proprietary EKP (Enterprise Knowledge Partitioning) technology eases CEO’s concern about trade secret leakage which often occurs in most AI agents / chatbots in the market.

EKP removes the hurdle of business AI adoption by most companies in using sensitive corporate data.

Powered by no-code approach, deployment of LAIDFU incurs far less developers (and development costs) in comparison with other AI tools.

LAIDFU empowers business, with or without an ERP system in place.